Fiverr Customer Service Test

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What are the benefits of using Facebook chat bots in customer service? (Check all that apply.)

• It's an easy way to access customers already on Facebook
• Facebook chat bots hold the data from previous conversations to create an automated knowledge base
• It means less repetition Simce you can program chat bots to take the less complicated questions
• A & B             
• All of the above                    

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What are examples of gamification in customer service  

• Leaving a comment on their forum post
• Voting up their forum post and showing the number of votes
• Awarding badge icons based on the number of questions answered such as levels 1-9
• A progress bar on completing a forum post
• B,C,D                

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It's the end of your shift and you've found yourself on the other end of a telephone call with an irate customer who called in to fix an issue on their account. How do you handle the call?

• You apologize on behalf of the company
• You show a level of empathy so the customer feels like they're being listened to 
• Accept that the responsibility falls on the company to attempt to solve the issue
• Even though its late, you know that you can speak to the right department to get the request in to fix the issue
• All of the above            

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What are some best practices around social media and customer service:   

• Decide on a primary social media channel
• Ensure that the profile indicates the hours of operation
• Make sure to be monitoring all the other social media in case customers decide to communicate about the company
• Ensure that social media posts include at least the Initials of the sender for tracking purposes
• All of the above              

  Fiverr Customer Service Test 2021

Why is good customer service important for companies?

• All companies have good customer service departments
• It makes the company stand out against its competition         
• People want to buy from all companies
• People want to buy the cheapest product, no matter what the customer service is like