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Fiverr Customer Service Test

Exam Type: Fiverr Skill Test
Last Update June, 2022

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Exam Detail

Fiverr Customer Support 

What are the benefits of using Facebook chat bots in customer service? (Check all that apply.)

  • It's an easy way to access customers already on Facebook
  • Facebook chat bots hold the data from previous conversations to create an automated knowledge base
  • It means less repetition Simce you can program chat bots to take the less complicated questions
  • A & B             
  • All of the above                    

Fiverr Customer Support Time

What are examples of gamification in customer service  

  • Leaving a comment on their forum post
  • Voting up their forum post and showing the number of votes
  • Awarding badge icons based on the number of questions answered such as levels 1-9
  • A progress bar on completing a forum post
  • B,C,D                

Contact Fiverr Customer Service

It's the end of your shift and you've found yourself on the other end of a telephone call with an irate customer who called in to fix an issue on their account. How do you handle the call?

  • You apologize on behalf of the company
  • You show a level of empathy so the customer feels like they're being listened to 
  • Accept that the responsibility falls on the company to attempt to solve the issue
  • Even though its late, you know that you can speak to the right department to get the request in to fix the issue
  • All of the above            

Fiverr Customer Service

What are some best practices around social media and customer service:   

  • Decide on a primary social media channel
  • Ensure that the profile indicates the hours of operation
  • Make sure to be monitoring all the other social media in case customers decide to communicate about the company
  • Ensure that social media posts include at least the Initials of the sender for tracking purposes
  • All of the above              

  Fiverr Customer Service Test 2021

Why is good customer service important for companies?

  • All companies have good customer service departments
  • It makes the company stand out against its competition         
  • People want to buy from all companies
  • People want to buy the cheapest product, no matter what the customer service is like

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