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Fiverr Customer Service Test
Exam Type: | Fiverr Skill Test |
Last Update | December, 2024 |
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Exam Detail
Fiverr Customer Support
What are the benefits of using Facebook chat bots in customer service? (Check all that apply.)
- It's an easy way to access customers already on Facebook
- Facebook chat bots hold the data from previous conversations to create an automated knowledge base
- It means less repetition Simce you can program chat bots to take the less complicated questions
- A & B
- All of the above
Fiverr Customer Support Time
What are examples of gamification in customer service
- Leaving a comment on their forum post
- Voting up their forum post and showing the number of votes
- Awarding badge icons based on the number of questions answered such as levels 1-9
- A progress bar on completing a forum post
- B,C,D
Contact Fiverr Customer Service
It's the end of your shift and you've found yourself on the other end of a telephone call with an irate customer who called in to fix an issue on their account. How do you handle the call?
- You apologize on behalf of the company
- You show a level of empathy so the customer feels like they're being listened to
- Accept that the responsibility falls on the company to attempt to solve the issue
- Even though its late, you know that you can speak to the right department to get the request in to fix the issue
- All of the above
Fiverr Customer Service
What are some best practices around social media and customer service:
- Decide on a primary social media channel
- Ensure that the profile indicates the hours of operation
- Make sure to be monitoring all the other social media in case customers decide to communicate about the company
- Ensure that social media posts include at least the Initials of the sender for tracking purposes
- All of the above
Fiverr Customer Service Test 2021
Why is good customer service important for companies?
- All companies have good customer service departments
- It makes the company stand out against its competition
- People want to buy from all companies
- People want to buy the cheapest product, no matter what the customer service is like
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